Henderson Brothers Insurance Agency

Patient Advocacy

At Henderson Brothers, we assign a Customer Service Representative (CSR) to every benefits client. Our CSRs function as patient advocates for your employees, releasing your Human Resource staff from the burden and privacy risks of making claim inquiries on their behalf. CSRs research all issues and stay involved until the claim is correctly paid. Whether our CSRs are trying to resolve a small dental bill, or a large uncovered medical claim, we intentionally seek accountability on each and every claim to make certain that resolution is both accurate and timely. We alter our procedures as privacy regulations change to make certain our patient advocacy process remains compliant with state and federal privacy regulations.