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Karen McLaughlin,
Account Executive,
Commercial Lines
To me heroic services begins with being able to interact with our clients. I enjoy that relationship and getting to know exactly what are their needs. By anticipating those, I feel I can bring them peace of mind by then providing them with the correct product coverage and the prompt service they deserve.
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Clem Wandrisco,
Vice President,
Commercial Lines
I realize the enormous trust placed in us by our clients to protect their assets and minimize their cost of risk. I think of that responsibility every day and appreciate the confidence that they have in us which is why I am driven to provide them heroic service.
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Christopher Shipley,
Vice President,
Employee Benefits
Henderson Brothers’ reputation is what drives me to provide heroic service. We have a 127 year history of always putting the customer first. Our ownership consistently implores us to not just do the right thing for the client but to always think of what benefits the client the most and the rest will work itself out. I take representing that kind of tradition, history and sense of integrity very seriously.
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Frederick Samson,
Senior Risk Control Specialist,
Claims/Risk Control
I’ve worked as a safety professional for many years in the insurance industry. I gain satisfaction being our client’s advocate when they are confronted with things like safety regulations (ex: OSHA & DOT) or insurance carrier safety recommendations. I want our clients to know they can count on Henderson Brothers Risk Control Department to assist them with issues to which they may not be familiar.
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Jared Sadowski,
Vice President,
Commercial Lines
Every day, our partners strive to be experts at what they do all while leading their companies through multiple roles. I feel our definition of heroic service is no different than the excellent service any contact should expect and deserve. I love following through with this everyday so that we can help our partners focus on the task at hand, and allow us be the trusted advisor they hired.
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Shari Herrle,
Vice President, Director of Compliance,
Employee Benefits
I am passionate about compliance and continuously strive to make ambiguous regulations easy to understand and apply by breaking them down into simple “how-to” steps. I get tremendous job satisfaction when I am able to clarify confusing regulations, help an employer to identify the impact of regulations on its business operations and minimize the amount of time our busy clients have to spend on a laborious compliance task.
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Matthew Klingensmith,
Account Executive,
Commercial Lines
I love to help people, and even in a short interaction I try to make someone’s day a little better or bring a smile to their face. Insurance is about preparing in advance for what could be someone’s worst day, and that keeps me motivated to do my best to help craft coverage that will respond when they need it.
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Norah O’Neil,
Senior Account Analyst,
Commercial Lines
I strive to provide heroic service in hopes that the service provided can make a difference in someone’s business operations, help to alleviate stress and create peace of mind when it comes to our client’s insurance needs.
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Donna Simms,
Consultant,
Personal Lines
I strive to provide heroic service, knowing that not only are our clients receiving service from an Expert, but also that each call and mailed correspondence is handled above and beyond even that which is expected here at Henderson Brothers.
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Michael Welhorsky,
Risk Control Manager,
Claims/Risk Control
The drive to deliver heroic service comes from the personal connection we develop with our clients, and hearing the confidence in their voice when they realize they have an expert to assist them when help is needed. It is a relentless pursuit to eliminate injuries in the workplace, and keeping our client’s personnel living full and enjoyable lives
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Melissa Whittier,
Account Executive,
Commercial Lines
I’m passionate about using my knowledge and experience to counsel our clients and focus on their protection. Open and responsive communication, a commitment to accountability and the care and attention that go into building a strong partnership are what drive me to use my expertise to service the insurance needs of our community’s businesses.
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Amanda Wright,
Consultant,
Employee Benefits
While often indirectly, our work helps provide employees with the peace of mind and comfort that they may need when their family members are ill or injured. Whether we’re providing guidance on a comprehensive benefit program or assisting a client with a complex benefit question, knowing I can help provide a sense of security to someone in a sad and stressful situation pushes me to provide great service each day.
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Nicole Criswell,
Business Associate,
Commercial Lines
I strive to leave each customer with a great impression of the service that they’ve received. I am a representative of Henderson Brothers and for that reason, I make sure to put forth my best effort. I believe there is no greater satisfaction than knowing that a customer had a great experience that I was able to provide.
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John DeSimone,
Human Resources Director,
Seeing the look on an employee’s face that they can now rest at ease knowing I will take care of them and their situation is what drives me to provide heroic service. It is the helping hand we look for when dealing with the unknown, and I take honor and pride being that hand for those in need.
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Sara Bianco,
Account Executive,
Commercial Lines
I enjoy being a partner to our customers. I love when we can make our customers feel confident that they can rely on us to get things done and hopefully make their jobs’ easier.
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Margaret Boucher,
Senior Consultant,
Employee Benefits
Hearing a sigh of relief from a client when I’ve assisted them or one of their employees with an issue they’ve spent countless hours on prior to engaging the team. To me it is just doing my job – what they hired us (Henderson Brothers) to do for them. To them and their employee(s) it is so much more.
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Ryan Casciani,
Vice President,
Commercial Lines
I am proud to be a part of an organization that lives out its mission and truly cares about its employees, the community, and the people we serve. With that, it makes it easy for me to put maximum effort into the products and services that I personally deliver to our clients.
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Robert Hippert,
Account Executive,
Commercial Lines
The satisfaction in enabling our clients to run prospering business and nonprofits, by managing their risk, drives what we do. That drive constantly challenges us to work with our clients to develop processes, to better service and manage their risk.
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Melissa Hoffman,
Personal Lines Supervisor,
Personal Lines
I build relationships with our customers at Henderson Brothers that I value personally. I want to make sure that I am doing my best for you and your family every day. In personal lines, I will work with you on a daily basis insuring your homes, cars, valuables and liability to make sure you are protected now and in the future.
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Sarah Eberhardt,
Senior Business Associate,
Commercial Lines
The leadership from those above me, the teamwork from those around me, the opportunities that are available to me and the acknowledgement of a job well done are all contributing factors that drive me to provide heroic service.
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Michael Freas,
Data Analytics Leader,
Employee Benefits
I am passionate about maintaining Henderson Brothers’ brand for excellent service. As a result of our great service, we are able to establish long-standing relationships with our clients and better serve our community.
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Sean Ganoe,
Vice President,
Employee Benefits
I have an innate curiosity about how things work. That drives me to take the time to really get to know my clients and what’s important to them and their organization. I believe expert inquiry precedes expert advocacy. By understanding what is unique about a client’s business we can work together to build a customized strategy that they value based on metrics they’ve defined.
